Training Areas


Communication Skills
Communication skills can often be overlooked as a business critical skill. But high quality communication is crucial to developing a more successful organization.

With the growing need for 'virtual teams' working across geographical boundaries, poor communication can damage productivity, quality and working relationships. The virtual world demands a whole new set of skills.

Choose futureleaders as your communication skills training partner and you will learn how to communicate more effectively as telecommuters or as part of one central office. if you need to communicate more effectively with internal or external customers, deal with the media or get the best from an executive presentation, we can help.

Team Building & Motivation
Success today isn't just a matter of having smart people or better technology. You need a team of passionate, highly motivated people in every position.

Our high impact, in-door and out-door based team building events are designed to help your team enhance their performance and confidence by using proven, practical tools and techniques. You will learn how to break through any barriers that limit performance and create new levels of mutual support, communication and commitment in a fun and supportive environment.

Leadership Development
Leaders must possess special skills and beliefs if they are to develop a loyal following based on credibility as well as status.

Choose futureleaders as your partner for your leadership development project and you will learn and apply the critical skills and beliefs that separate outstanding leaders from the rest of the pack. You will learn how to influence with integrity, develop high performing teams, think strategically, deal more productively with high pressure projects, and maintain quality as well as keeping your well being a priority. Whether you need an indoor or outdoor based event in our own facility or Rooftop Park or by a beautiful natural environment, our intensive, practical and results focused leadership development events will optimize leadership performance.

Management Development
Our management training courses, seminars enhance, sharpen, and create new managerial skills and develop the latent leadership qualities that will enable supervisors, foreman, and management personnel to lead your company to new heights. These comprehensive hands on training courses cover all facets of management - from interviewing, selecting and hiring to project management, developing successful sales strategies, and time and effective time management.


Sales Training
It takes real talent to drive up sales performance ... and we've got it!

Choose futureleaders as your partner for your sales training and you will see real improvements in your sales performance. We can tailor our generic workshop or will completely customize a new unique sales system that will meet specific needs and expectations of your company and selling environment. You will learn how to develop rapport instantly and trust quickly, influence with integrity and close more sales.

We will move your sales team quickly past rejection so they stay focused on the next opportunity to create a sale. With total confidence and commitment, your sales team can't fail to increase your customer base and income. Our events are like no other sales training you have ever seen.


Customer Service
Are you giving your customers the best quality and speed of service?

We have proved many times over that customer service performance can be enhanced quickly and efficiently. By using powerful tools such as W2W, mystery shoppers, and our 'real life' experiences, we will share with you our proven methods that will greatly enhance your customer service performance. You will learn exactly how to communicate at the deepest level with your customers, develop rapport instantly, overcome problems quickly and manage yourself more productively.


Call Centre Development
The phenomenal growth of the call centre industry has opened up new opportunities for organizations to grow their customer base. But with challenges such as high staff turnover, managerial inexperience and increasing competition for business from overseas, can you afford to continue with your current level of performance?

We are the pioneer in call centre training in Bangladesh. Our call centre trainers are trained by US instructors and they exactly know how to build a call centre from scratch. Our trainers have experience in building call centre for renowned company such as CityCell (Pacific Bangladesh Telecom Ltd.) which gives them assurance of the highest quality support. Our clients can consistently expect significant improvements in call centre performance after our training.

Presentation Skill
Today, presentations are very much a part of every executive’s responsibilities. Effective executive presentation is what distinguishes the successful professional from everyone else. It is very much critical to your success and to your individual and corporate image. Learn to use powerful tools and techniques to turn every presentation opportunity into a rewarding experience.

Join FLS Presentation workshop to learn how to present your ideas with conviction, control and poise—and without fear. You’ll gain the specific presentation skills and direction you need to become comfortable with your own style. And you’ll receive expert advice on how to handle especially challenging situations. Most important, you’ll gain presentation skills by making actual presentations.

Supervisory Skill

Supervising people effectively means you’ll resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support! Develop and refine effective supervisory skills to strengthen the present and build for the future.

Building effective supervisory skills starts with FLS training. FLS offers you introductory and advanced supervisory skills seminars to help you develop and refine the skills you need to manage people more effectively. You’ll leave this seminar well versed in the most effective methods for supervising people, including dealing with difficult people…winning cooperation and trust…and ensuring that your people’s values and your organization’s goals are in synchronized.

Strategic Planning

The ability to develop operational business strategies and take those business strategies from plan to action sets true leaders apart from their peers. Forward-looking strategy formulation can make the difference between a profitable business and one that stagnates.

Strategic planning seminars help managers at all levels maximize the resources of their organization. The entire strategic planning process is covered in detail from the basics of strategy formulation to the implementation of business strategies in the “real world.” Improve your knowledge of strategic planning to understand what senior management is thinking and why—and increase your value to your organization!

 
Join FLS & develop the best strategic planning to support your company’s goals.

Time & Stress Management

 Learn time & stress management techniques that will help increase productivity, reduce stress and improve results.
Efficient time & stress management is the key to getting the most out of your day. From managing email to juggling multiple projects, FLS time & stress management workshop will help you reach your goals by learning how to budget your time wisely and work enthusiastically under pressure.

Negotiation Skill

Anyone responsible for negotiating on behalf of their organization for example people like sales managers, sales executives and purchasing managers as well as any top executive will get the best result from this workshop. 

A two-day intensive workshop that will assess your negotiation skills and arm you with tactics and techniques so you can walk into any negotiation with confidence. It’s about planning your negotiation to ensure success, eliminating threats, maximizing your negotiating power and ultimately forming lasting agreements that make all parties happy. 

Conflict Management

 Gain essential conflict management skills so that conflict won’t manage you!
Conflict is all around us, but most people try to avoid it because they lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.
Conflict management training will teach you to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management that will improve your communication performance, and ultimately increase the success of your business initiatives.

Crisis Management

 Do you have emergency plans that work!

Learn how to put together a proven plan that’s right for your business. We’ll show you the best way to pinpoint vital information…evaluate key managers and information carriers in your organization…and arrange alternatives for keeping your business operational even under the most trying circumstances.

Grooming & Etiquette

 First impression matters!

 No matter what the situation, business etiquette rules should be followed. This workshop gives professionals the tools to impress clients and colleagues. It puts others at ease so that business can be conducted. It also helps to establish rapport with others more easily.

 Interpersonal Skill 

Build a bridge between workplace communication and relationships.
In today’s complex business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success.